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Frequently asked questions

Is your website reliable?

We the official game item trading website for UgPhone Cloud Phone, which serves a global community of over 6 million Roblox users. Our commitment to providing authentic and reliable game items is unwavering, and we assure you that all items listed on our platform are genuine and trustworthy.

How to purchase

After clicking "Buy Now" on the website, please fill in your corresponding email address, full name, country, address, and your Roblox game ID. We will send you the in-game items via in-game mail within 24 hours.

Is it possible to get a refund if I'm not satisfied?

Since the game items we sell are digital and cannot be resold once delivered, we are unable to process refunds after the items have been shipped. If an order cannot be fulfilled due to inventory issues on our end, we will promptly process a refund for the customer.

Payment methods supported by UgShop

Currently, we support payments via bank card or credit card only. We understand the importance of having multiple payment options and are working on expanding our payment methods in the future.